Área de la Empresa | Call Center |
Cargo Solicitado | Asistente de Operaciones |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De tres a cinco años |
Género | Indiferente |
Edad | 18 / 65 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
Responsible for the general management of the activities of a group or department.
Normally provides guidance to professional individual contributors.
Experience - minimum 5 years progressive experience, with 1+ year experience in successful task leadership or supervisory role. Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).
Manages the client relationship ensuring customer satisfaction.
Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.
Typically utilizes management skills more than technical skills.
These management positions require strong technical, communication and management skills and extensive experience in managing the operations of a business.
SBU Managers generally manage multiple business units or large client accounts.
Education - Bachelors degree in related field or equivalent work experience.
Experience - minimum of 3 years of related supervisory/management experience.
Leadership: demonstrates leadership by motivating team to achieve consistent level of quality work.Communicates clear vision and goals
Develops staff and builds positive, productive teams possesses strong organizational skills.Communication and Interaction: strong communication and interpersonal skills
Ability to work independently, as well as part of a team.Customer Service: manages difficult client/customer situations, demonstrates commitment to providing quality service, provides service and assistance to meet commitments, and solicits customer feedback to improve service.
Adaptability: able to work under stressful, time-sensitive deadlines,
adapts to changes in the work environment, manages competing demands and is able to deal with frequent change,delays or unexpected events
Ability to work on multiple projects while providing leadership to staff.Problem solving
- Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.Planning/organizing - prioritizes and plans work activities and uses time and resources efficiently.
Please send your resume to paola.castellanos@xerox.com
Cualquier Cargo (Opcional) |
Adm. de Empresas | Ing. Comercial (Opcional) |
Estudiante Universitario (5to Año) |
Adm. de Empresas | Ing. Comercial (Opcional) |
Egresado | Pénsum Cerrado |
Completa (Opcional) |
Inglés Requerido |
Avanzado |
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