Descripción de la Oferta

• Be responsible for all research and response to credit card processors for chargebacks that are received at the customer service center

• Be responsible for retrieval of lost chargeback for the client agencies

• Have heavy interaction, both orally and in writing, with customers, credit card processors and issuing banks to collect lost revenue

• Maintain transactional logs for each chargeback in Excel

• Perform adjustments to customers’ E-ZPass accounts

• Provide monthly statistics

• Issue appropriate plan adjustments and explain various plan account information to inquiring customers/co-workers

• Run on-line and re-bill credit card queries on Vector database

• Assist with other miscellaneous tasks within department

• Report to the Exception Processing Supervisor

Education:
High School diploma required; a Bachelor’s Degree is a plus.

Experience:
Minimum of six months related experience.

Skills:
The individual in this position must have strong analytical and verbal / written communication skills. He/She must be detail oriented and must be proficient in Excel and MS Word.

Please send you resume to paola.castellanos@xerox.com

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes