Área de la Empresa | Call Center |
Cargo Solicitado | Jefe o Encargad@ de Operaciones y Logística |
Puestos Vacantes | 2 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De tres a cinco años |
Género | Indiferente |
Edad | 24 / 50 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
The role will be responsible for process documentation, curriculum development and some classroom training delivery in support of the transition. Additionally, this role will provide program support to include the design, modification and creation of business processes that will be used to implement business transformation solutions; as executed through research and fact-finding combined with basic understanding of applicable business processes and systems.
Periodic (extended-stay) travel to the United States to observe processes and gather content will be required.
Essential Functions:
•Transition of work processes
•Work closely with the Strategic Program Project Manager and COE SMEs
•Document desk-level work processes
•Deliver classroom training as needed
•Assist in implementation of programs
•Utilization of process knowledge and transition data to drive post-transition process improvement
Qualifications:
Required:
- Fluent in English, both written and verbal
- Familiarity with Xerox structure and process
- Experienced in Xerox Guatemala business process transitions
- BS/BA from an accredited university
- Excellent written and verbal communication skills
- Experience in curriculum development and training delivery
- Team & action oriented self-starter
- Proficient with Microsoft Office Suite, including: Word, PowerPoint, Excel
- Proficient in process mapping and Visio
- Effective at managing multiple priorities
- Ability to present and translate complex data into simple concept
- Strong time management skills
- High energy
Preferred:
- Experience in Project Management, including leading and facilitating projects
Send your English resume to maha.jweilestaha@xerox.com with the title of this position to be considered.
Inglés Requerido |
Avanzado |
Por favor, ingresa tu correo electrónico
Por favor, ingresa un correo electrónico válido