Área de la Empresa | Call Center |
Cargo Solicitado | Asistente de Crédito y Cobro |
Puestos Vacantes | 2 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
The person in this position will:
• Be responsible for all research and response to credit card processors for chargebacks that are received at the customer service center
• Be responsible for retrieval of lost chargeback for the client agencies
• Have heavy interaction, both orally and in writing, with customers, credit card processors and issuing banks to collect lost revenue
• Maintain transactional logs for each chargeback in Excel
• Perform adjustments to customers’ E-ZPass accounts
• Provide monthly statistics
• Issue appropriate plan adjustments and explain various plan account information to inquiring customers/co-workers
• Run on-line and re-bill credit card queries on Vector database
• Assist with other miscellaneous tasks within department
• Report to the Exception Processing Supervisor
Skills:
The individual in this position must have strong analytical and verbal / written communication skills.
Send your resume to: paola.castellanos@xerox.com
Asistente Financiero (Opcional) |
Asistente de Crédito y Cobro (Opcional) |
Adm. de Empresas | Ing. Comercial (Opcional) |
Universidad Incompleta |
Contabilidad | Auditoría (Opcional) |
Estudiante Universitario (3er Año) |
Completa (Opcional) |
Inglés Requerido |
Avanzado |
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