Área de la Empresa | Call Center |
Cargo Solicitado | Jefe o Encargad@ Técnico | Proyecto |
Puestos Vacantes | 2 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
Key Activities:
- Identify Geo BCN's to be transitioned (steady state management - CTool recon/research)
- Transition calls - coordinate completion, backup to JM for transition calls
- PRT CA resource management - new hire screening, workload balancing
- Focal point with DC's for "new" activities transitioning to PRT
- Provide monthly reporting - transition scorecard, acct transitions, meter collections, meter overrides, IBR
- BRDS database maintenance and identification of enhancements (support DC)
- Deploy tools / processes to increase meter collection rate
- Deploy tools / processes to reduce override of automated meter reads
- VBS disposition compliance, BART support
Necessary Skills:
- Project management skills - from concept to implementation
- Good communication skills - written, oral
- Future leader
- Organizational skills
- PC skills - intermediate Excel, MS Project or equiv
- Team player
- Ability to get things done with sense of urgency
- Manage conflict
- Ability to prioritize
- Deal with all levels of management - US and offshore
- Desire for continual learning
- Assertive
- Detail oriented
- Attention to quality / accuracy
Please send your resume to paola.castellanos@xerox.com
Líder de Equipo (Opcional) |
Adm. de Empresas | Ing. Comercial (Opcional) |
Cualquier Nivel de Estudios |
Inglés (Opcional) |
Avanzado |
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