Descripción de la Oferta

Job Purpose
Understand the environment of the business area being supported (strategy, objectives, capabilities, processes and organizational structures) to facilitate work between business and IT. Gather and understand requirements and add value to the decision making process following Novartis methodology.
• With direction and support of Account Management facilitate discussions to help business anticipate future needs and opportunities that ensures the best Decision is taken in the process.
o Identify problems and prospects by performing independent research and assessing best practices. Understand and communicate where technology can help.
• Work with Account Managers to raise new projects proposals and mandates. Support definition of the business case for projects.
o Collaborate with Account Manager and business lead to determine scope, goals and objectives.
o Guide the business lead to achieve business value and associated metrics.
o Quantify risks and return of investment with Account Managers.
• Conduct assessments of processes and data to detailed requirements
o Interview business partners, organize and run requirements sessions with groups of users.
o Analyze and model relevant business processes, rules and data relationships. Document “as is” process.
o Lead the project team in designing a “to be” process. Demonstrate the impact of procedures and their effect on the organization. Critically review and recommend changes to processes in part or in their entirety.
o Capture a common vocabulary. Develop use cases.
o Determine data flows and data sources, identify data conversion or migration needed to support goals and uses in a process.
o Lead authoring of the user requirements document.
o Ensure the business aligns processes (SOPs) with the system functionality requested.

• Work with Application Management and business lead to investigate and define solutions that deliver business value.
o Work with the application manager to document a proposed project approach. Define and assess the application landscape. Outline feasibility analysis or studies.
o As needed, support software package evaluation. Collaborate with application / solution architect to identify potential packages and vendors to review with the team, define selection criteria, lead authoring of an RFP (request for proposal), review prototypes.
o Contribute to the creation of the functional specifications, design specifications, and consult on conceptual design reviews.

• Provide strong contribution to the business lead as they prepare for implementation of new systems and introduce or drive change in an organization.
o For new systems, help define goals and objectives of service level agreements (SLAs), including performance expectations.
o Contribute to outlining performance qualification testing and validation plans.
o Guide the business on creating key messages to be used in change management plans and training material content.
o Collaborate to define deployment and business value metrics that can be used to indicate successful roll out and use of new technology.

• In production system environments, contribute as needed to assessing requirements for software upgrades/ version releases and ensure alignment with business processes or contribute to their evolution. Support Application Service Management in assessing causes or trends in change requests.
• Manage small to mid-sized projects.
Key performance indicators (Indicate how performance for this role will be measured)
• Customer satisfaction measured by project and user surveys. Be personally accepted by business management.
• Achieve agreed targets in terms of quality, time and cost.
• Achieve defined requirements and metrics.
• Be aware of business vision and strategy – and the practical contribution of specific
• Businesses processes subject to analysis.
• Successfully support/implement BI projects.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes