Descripción de la Oferta

The Remote System Analyst Level 1 is an office based position that provides remote implementation services for Xerox printers and MFPs. The Remote Systems Analyst role and metrics include enabling revenue (ESR), customer satisfaction and utilization.
This position supports and enables revenue for office solutions and contributes to the achievement of a team Professional Services revenue plan.
Installation Services will be provided for those clients/sites where remote access is technically feasible, acceptable within client security guidelines, and allowable in contract language.
Main responsabilities:
Validate and schedule Remote Installs:
• Retrieve order info, contact customer
• obtain customer IT info
• confirm order accuracy
• validate site readiness
• capture customer configuration info
• assess complexity of install based on established criteria
• schedule Remote Installation appointment
Work in collaboration with client IT representatives to complete system installation and configuration services for identified basic remote installation opportunities. Use Remote access software to login to client systems.to perform services.
Utilize system analysis techniques to resolve simple network communications and device driver issues to ensure successful solution implementation. Work with identified technical resources (Remote Systems Analyst Level 2) to escalate systems issues for appropriate analysis and resolution.
Maintain operational knowledge of all current Xerox MFD’s and printers. Familiar with industry standard solutions, client operating system / application software and network environments to maintain credibility with clients and ensure ability to successfully install Xerox equipment over client networks.
Skills, Knowledge and Abilities
Strong English skills (75% spoken, 75% written)
Maintains proficiency in key areas of support e,g, Page Description Languages, device drivers, etc.
Can successfully demonstrate implementation and configuration or hardware and software solutions.
Proficient in use of remote access software e.g. WebEx, LogMeIn, Bomgar
Good working knowledge of IT industry standards and infrastructures (e.g.,Networks and connectivity protocols, hardware platforms and operating systems, systems integration tools & methods)
Communicates technical information in English in a way that is easy to understand
Good interactive skills required (listening, clarifying, and objection handling).
Has provided technical diagnosis, analysis and consultation in customer environments to resolve computer and network document workflow issues.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes