Descripción de la Oferta

Position Summary
Responsible for the collection and account resolution with customers of delinquent accounts to provide payment arrangements, customer service, and assistance in resolving customer complaints and problem accounts. Resolves customer complaints and researches account discrepancies.

Essential Responsibilities

• Reviews aging reports and initiates calls to customers with past-due balances to arrange for payment.
• Maintains call logs and expected payment dates.
• Resolves billing issues that have resulted in delinquent payment.
• Provides follow-up with customers when expected payment has not been received.
• Establishes and maintains excellent working rapport with internal and external customers.
• Works in partnership with other departments to establish and maintain criteria needed by customer to enable payment.
• Prepares credit, adjustment or customer refund documentation for account resolution
• Maintain an effective follow-up process to ensure the completion of commitments to customers.
• Handle management elevations, following through to resolution.
Qualifications/ Requirements
• Fluent in English, both written and verbal.
• Minimum of 3 years work experience in a collections role or collections related role
• Flexibility of work hours within 7:00am-7:00pm CST, Monday-Friday
• Conflict resolution, problem solving and negotiation skills.
• Understanding of contract documents and terms of obligations
• General accounting principles of accounts receivable processes
• Ability to handle multiple priorities/tasks in a fast paced work environment
• Proficiency with Microsoft Office to include Word, Outlook, Excel, and Siebel
• High School diploma/ GED

Desired
• BA/BS
• 3+ years of commercial collections experience in support of a financial services company
• Experience working with Public Sector and large commercial

Experiencia Requerida

Lenguajes