Descripción de la Oferta

Apps Support Sr. Analyst Carrera trunca relacionada a Ingenieria en Computacion/ sistemas/ tecnologías de información.•English used in a daily basis(Reporting, meetings, tools.) •Basic understanding of production service management in IT services and the Information Technology Infrastructure Library framework.•Good comprehension of the Production Support environment, product domain and how it relates to real customer experience.•Good understanding of partner processes like Event, Incident and Problem and Change Management, IT Service Continuity Management, Availability Management and Knowledge Management etc.•Strong understanding of production systems that is relevant to the Citibank environment.•Strong domain expertise in Global Consumer Technology lines of businessesAnalytical Skills(Critical & logical Thinking, Problem solving,Decision Making,Qualitative analysis,Strategic Planning)Customer service Skills (Assertiveness,Conflict Resolution,Taking Responsibility, )


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