Descripción de la Oferta

GENERAL DESCRIPTION
This position will be responsible for managing all technical aspects of the company with its customers. Will work closely with the sales and business development team to win new business and increase sales to existing customers, by providing top-quality technical service, the TAM will help to ensure customer satisfaction and strengthen customer relationships. They hold regular review meetings with customers to discuss any issues or problems and provide reports to the leadership team. Technical account managers analyze customers’ support requirements and identify areas where the company can offer improved service or reduce support costs.

EXPERIENCE AND QUALIFICATIONS
- Minimum 5-10 years Client facing and Technical Account Management experience in telecommunication and/or IT industry.
- Experience in Contact Centre industry supporting one of the following verticals: Technology, Utilities, Gaming, Finance, and Telecom.
- Business process knowledge and acumen
- Communication and presentation skills
- Organizational and time management skills
- Creative and innovative thinker
- Strong interpersonal skills with ability to interact at all levels with clients, vendors & internal teams
- PC skills including Word processing, spreadsheets and MS project
- Project management methodologies, principles and practices
- Working knowledge of Avaya and Cisco voice and data technologies

Educación Superior

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