Descripción de la Oferta

Xerox Call Center invites you to be part of our growing team in Guatemala!

If you have experience as leader or manager of QA and/or training departments in call centers or BPOs, this opportunity is for you.

You´ll also need:

• Skills designing training modules, coaching, evaluating training programs.
• At least 80% of English.
• 2-5 years of working experience in training or Quality Assurance. Call Center QA Managers are specially welcome to apply
• Bachelor's degree (preferred).


As QA & Training Manager your responsibilites will be:

• Supervise, coache and provide direction to trainers and quality analysts.
• Guarantee Xerox delivering training according to Client Specific training guidance.
• Provide the client with established metrics and KPI`s through bi-weekly, monthly and quarterly meetings.
• Support trainers on designing training and development programs based on the organization and individual needs.
• Manage evaluation of the training and development programs, amending and revising programs as necessary in order to
adapt to the changes that occur in the work environment.
• Client facing focal point on predicting training future updates and trends.
• Manage audits processes.
• Ensure that data and information are sufficiently accurate and reliable by guiding quality analysts.

Experiencia Requerida

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