Descripción de la Oferta

Ensure quality customer and client service through monitoring employee performance, providing feedback and developmental training, and coaching employees on correct procedures, compliance, and areas of opportunity.
Experience:
- At least 2 years of related call center operations experience, inclusive of 1 or more years of related analysis, quality, or staff training/development experience required
- Cross functional experience within a call center environment desired
Knowledge, Skills, Abilities & Other Characteristics:
- Strong analytical skills
- Strong attention to detail and problem solving skills
- Excellent interpersonal, written, and oral communication and presentation skills
- Ability to influence and motivate others
- Ability to coach and develop performance of employees

Experiencia Requerida

Educación Secundaria

Lenguajes