(Base de datos) | |
Área de la Empresa | Call Center |
Cargo Solicitado | Líder de Equipo |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 20 / 55 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met
- Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner by team members
- Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy
- Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives
REQUIREMENTS
- 2 years Customer Service/Sales/ Supervisory experience required. 3-4 years Customer Service/Supervisory experience preferred
- Ability to maintain the highest level of confidentiality
- Ability to lead, direct, and motivate others
- Ability to prioritize and work in a multi-tasked environment
- Ability to adapt to a flexible schedule
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
Líder de Equipo (Opcional) |
Jefe o Encargad@ de Call Center (Opcional) |
Completa (Opcional) |
Español (Opcional) |
Avanzado |
Inglés (Opcional) |
Avanzado |
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