Descripción de la Oferta

Job description 

• Supervises and coordinates activities of workers providing email customer support services. 

• Monitors productivity of customer service representatives and generates reports. 

• Monitors individual, team and call center results to identify and act on both positive and

negative performance. 

• Answers questions and recommends corrective services to address customer complaints. 

• Provides communication and follow up to ensure representatives are fully informed of all new

information related to products, procedures, customer needs and company related issues,

changes or actions.

Requirements: 

• 95% English level 

• High school diploma. 

• Proactive 

• Must have people skills 

• Team management experience 

• Call Center experience 

• Schedule flexibility

Experiencia Requerida

Lenguajes