Descripción de la Oferta

-Maintain quality customer service/sales by supervising the tasks and
responsibilities of all assigned staff of the appointed client.
- Ensure all incoming calls from client and/or customers are executed in a
professional, polite, and courteous manner.
- Maintain accurate documentation and recording in required systems.
- Supervise team productivity, monitor workload, and address periods of peak
volume, ensure quality and standards are consistently achieved and guidelines are
followed and met.
- Ensure excellent customer services by training employees and providing feedback
to existing employees regarding areas of improvement and development.
- Maintain diplomacy and tact when dealing with upset or escalated calls.
- Ensure all staff track daily calls.
- Accountable for all decisions, actions, and directives with respect to job
responsibilities.
- Responsible for progressive discipline with regards to attendance, performance
and all aspects of company policy up to and including termination.
- Follow up in a timely manner to ensure customer satisfaction.
- Responsible for progressive discipline with regards to attendance, performance
and all aspects of company policy.
- Responsible for respective department's overall performance and for motivating
team to exceed department goals and objectives.
- Provide feedback to management concerning possible problems or areas of
improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes