Descripción de la Oferta

Job Responsibilities:
Responsible for new hire and current employee continued training for Customer Service positions.
Minimize turnover accomplished through initial and ongoing training aimed at improving skill level thus ensuring that all staff member are fully trained prior to being released onto the floor.
Conduct evaluations of classroom and floor performance of all students and provide feedback to students with the goal to improve performance and meet metric and process requirements
Provide feedback to call center management team and other appropriate staff regarding training needs and overall class performance and expected attrition rate of class. Review attrition rate and determine how to improve training material to improve completion statistics.
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base
Document all training activities and ensure accurate completion of all training related employee records.
Other duties as assigned.

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