Descripción de la Oferta

May perform one or more of the following:
• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Provides functional or task leadership
• Coordinates special projects and system upgrades
• Briefs customers and/or management on the status of resolution efforts
• Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
• Recommends system or process improvements, including procedures, training, and enhanced documentation
• All other duties as assigned


Requirements:
-Advanced english proficiency.
-SQL, advance windows server knowledge, virtual machines , basic network knowledge.
-Experience providing helpdesk support to final users.
-Flexible schedule:
*Once hired the schedule might change according to the needs of the company.

Experiencia Requerida

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