Descripción de la Oferta

Purpose:
• Responsible for providing quality process and/or customer satisfaction and loyalty support.
• Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.

Scope:
Specific:
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Builds knowledge of the organization, processes, and customers.
• Solves a range of straightforward problems; uses previous experience to identify solutions.
• Receives a moderate level of guidance and direction
General:
• Builds knowledge of the organization, processes and customers
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Receives a moderate level of guidance and direction
• Moderate decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:
• Develops and implements total quality management (TQM) programs and initiatives
• Conducts audits and reviews/analyzes data and documentation
• Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
• Assists in the development of systematic approaches for assuring high quality services
• Identifies the interface of key activities within and between the functions of the organization
• Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
• Integrates and aligns the processes that will best achieve the desired results
• Makes continual improvement of products, processes and systems

Experiencia Requerida

Educación Superior

Lenguajes