Área de la Empresa | Call Center |
Cargo Solicitado | Otros empleos |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | 860 |
Salario minimo (USD) | 800 |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Prepares intraday reports on staff attendance.
• Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
• Manages changes to scheduling to ensure adequate daily resource coverage.
• Communicate with management and operations team to ensure compliance with company and client standards.
• Maintain running report of staffing incidents.
KNOWLEDGE, SKILLS AND ABILITIES:
• Medium to strong MS Excel abilities.
• 2-5 Years of experience in Workforce Management or 3 plus years relevant work experience.
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Demonstrated strong analytical skills, with emphasis on forecasting.
• Ability and willingness to learn new software applications.
Completa Requerido |
Inglés (Opcional) |
Intermedio |
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