Descripción de la Oferta

Purpose:
•Responsible for providing quality process and/or customer satisfaction and loyalty support.
•Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.

Scope:
Specific:
•Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
•Builds knowledge of the organization, processes, and customers.
•Solves a range of straightforward problems; uses previous experience to identify solutions.
•Receives a moderate level of guidance and direction

General:
•Builds knowledge of the organization, processes and customers
•Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
•Receives a moderate level of guidance and direction
•Moderate decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:
•Develops and implements total quality management (TQM) programs and initiatives
•Conducts audits and reviews/analyzes data and documentation
•Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
•Assists in the development of systematic approaches for assuring high quality services
•Identifies the interface of key activities within and between the functions of the organization
•Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
•Integrates and aligns the processes that will best achieve the desired results
•Makes continual improvement of products, processes and systems
•All other duties as assigned

Experiencia Requerida

Educación Superior

Lenguajes