Descripción de la Oferta

Responsible for influencing departmental strategy and managing the daily operations of the department business area by anticipating, guiding development of, and implementing required systems, procedures and programs to consistently meet Atento standards for quality and customer satisfaction.

Requirements:
Bachelor’s degree from an accredited University or College or equivalent work experience.
Extensive experience in management and operations management in a customer service or call center environment.
Client advocate with strong customer service skills.
Flexibility and versatility in problem analysis and resolution requiring attention to detail.
Ability to analyze and interpret qualitative and quantitative data.

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