Customer Service Rep

The Customer Service Representative does interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Customer Service for a lot of different accounts: e.g. T-Mobile, Greendot, Telus, Time Warner Cable, Sears… and a lot more Duties/Responsibilities: * deal directly with customers either by telephone, electronically or face to face * respond promptly to customer inquiries * handle and resolve customer complaints * obtain and evaluate all relevant information to handle inquiries and complaints * perform customer verifications * process orders, forms, applications and requests * direct requests and unresolved issues to the designated resource * manage customers’ accounts * keep records of customer interactions and transactions * record details of inquiries, comments and complaints * record details of actions taken * manage administration * communicate and coordinate with internal departments * follow up on customer interactions Educational Qualifications Desired: * High school diploma, general education degree or equivalent * knowledge of customer service principles and practices * knowledge of relevant computer applications * ability to type * knowledge of administrative procedures * numeric, oral and written language applications * product knowledge