Customer Service
Officient, S.A.. Trabajo en Guatemala con Tecoloco.com.gt. Las mejores ofertas de trabajo y ofertas de empleo en Publicidad en Guatemala.
Officient is an outsourcing provider.
Customer Service
Área de la empresa:
Servicios
Cargo solicitado:
Ejecutiv@ de Call Center
Puestos vacantes:
225
Tipo de contratación:
Cualquier tipo de contratación
Nivel de experiencia:
sin experiencia
Género:
Indiferente
Edad:
18 / 50
Salario máximo $
750
Salario mínimo $
500
Vehículo
Indiferente
País:
Guatemala
Departamento:
Ciudad Guatemala
Inglés
Requerido
Nivel:
Avanzado
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Contact Center BPO would want to hire customer service agents.
The Customer Service Representative does interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Duties/Responsibilities:
* deal directly with customers either by telephone, electronically or face to face
* respond promptly to customer inquiries
* handle and resolve customer complaints
* obtain and evaluate all relevant information to handle inquiries and complaints
* perform customer verifications
* process orders, forms, applications and requests
* direct requests and unresolved issues to the designated resource
* manage customers’ accounts
* keep records of customer interactions and transactions
* record details of inquiries, comments and complaints
* record details of actions taken
* manage administration
* communicate and coordinate with internal departments
* follow up on customer interactions
Educational Qualifications Desired:
* High school diploma, general education degree or equivalent
* 90 % English Skills
* knowledge of relevant computer applications
* ability to type
* knowledge of administrative procedures
* numeric, oral and written language applications
* knowledge of customer service principles and practices
We offer
:
* Base Salary: Q 4,000.00 + Bonus
* Schedules: Flexible Full Time - Part Time
* medical insurance + life insurance
* parking slot (you only have to pay Q 150.00 monthly)
* night transportation
* referral program
If you fill all the requirements please send your resume to rrhh@officient.biz.
ofertas relacionadas
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Total de ofertas publicadas: 7
Fecha de publicación: 11/02/2012
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Requirements • 90% English level or Native • Customer Service Attitude • Must be highly motivated & detail-oriented • Schedule ...
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Fecha de publicación: 10/02/2012
Handles customer questions and orders with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Requirements • 80% English level or Native (Oral & written) • Customer Service Attitude • Must be highly motivated & detail-oriented • Schedule availability (Full time schedules) • Able to multitask • Strong typing ...
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Fecha de publicación: 10/02/2012
Handles customer questions about online games with the highest degree of courtesy and professionalism to resolve customer issue by email. Requirements •90% French level or native (Oral and written) •80% English level or Native (Oral and written) •Customer Service Attitude •Excellent grammar •Schedule availability •Great personality •Able to multitask •Strong typing skills •Online games experience ...
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Fecha de publicación: 10/02/2012
Handles customer questions about online games with the highest degree of courtesy and professionalism to resolve customer issue by email. Requeriments •90% German level or native (Oral and written) •90% English level or Native (Oral and written) •Customer Service Attitude •Excellent grammar •Schedule availability •Great personality •Able to multitask •Strong typing skills •Online games experience ...
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Fecha de publicación: 09/01/2012
REQUIREMENTS: - 80% ENGLISH LEVEL (ORAL & WRITTEN) - INTERMEDIATE COMPUTER SKILLS - CUSTOMER SERVICE ATTITUDE - HIGH SCHOOL DIPLOMA - SCHEDULE AVAILABILITY (FULL TIME SCHEDULES) BE PART OF OUR COMMUNITY! BE PART OF ...
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Fecha de publicación: 04/01/2012
• Ability to answer and resolve 60-80 client calls per shift • Intermediate ability to troubleshoot technical issues – Aquí aplica el tech background que ahora nos pide el cliente, al menos que hayan estado en tech sup antes o tengan inicio de estudios de algo de computacion/it • Experience in a telephone customer service oriented position • Excellent verbal and written communication skills with ...
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Fecha de publicación: 15/12/2011
Provide customer service for one of the biggest phone companies in USA, full availability, good attitude. Have customer service experience (plus), we offer monthly performance bonus and afternoon schedules. ...
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