Servicio al Cliente 75 English

The Customer Service Representative does interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Customer Service for Latin clients in the United States. Duties/Responsibilities: * deal directly with customers either by telephone, electronically or face to face * respond promptly to customer inquiries * handle and resolve customer complaints * obtain and evaluate all relevant information to handle inquiries and complaints * perform customer verifications * process orders, forms, applications and requests * direct requests and unresolved issues to the designated resource * manage customers’ accounts * keep records of customer interactions and transactions * record details of inquiries, comments and complaints * record details of actions taken * manage administration * communicate and coordinate with internal departments * follow up on customer interactions Educational Qualifications Desired: * At least 75% English proficiency * High school diploma, general education degree or equivalent * knowledge of customer service principles and practices * knowledge of relevant computer applications * ability to type * knowledge of administrative procedures * numeric, oral and written language applications * product knowledge