Descripción de la Oferta

Want to get in on the ground floor of a new company to the Guatemala area but has been in business in the U.S. for over 35 years!!! Check out the great opportunity Five Star Call Centers has below!

Do you like working in a fast-paced customer service environment? Do you like the challenge of working with multiple product lines? We have a rare opening for a customer service representative with a national product retailer, and, if you answered yes to the above, this may be the job for you! This retailer assists with solving pest & animal control needs, providing environmentally friendly lawn & garden products and supporting bird enthusiasts with innovative choices for backyard bird feeding.

As a customer service representative, you’ll answer inbound inquires including product troubleshooting, order status, and order placements. For this role, you need excellent customer service skills and the ability to navigate information to help support customers. The ability to multitask is a must, along with excellent typing skills and grammar.

If you're an individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers!

This position is onsite and open to those who reside in Guatemala. This can be a work from home position after 30 days of employment if you meet the work at home guidelines. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed.

Qualifications

Previous 1 year product support or trouble shooting experience required
Prior 1 year call center experience preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors
Ability to work independently and utilize multiple resources to resolve customer issues
Type 25-35 words per minute
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Must be able to speak, read, write and understand English (Must be @ a level B2 or above)

Responsibilities

In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
Able to work off script, as needed, probing for additional information
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested

Pay & Benefits

Shifts between 7:30am-6:00pm (CST) ; Work Days - Mon-Fri & Every Other Weekend after August
Paid Training - typically 3 weeks in length from 7:00am-4:30pm Mon-Fri (CST)
Status - Full Time ; 40 hours
Lucrative monthly bonus opportunity (performance bonus + parking bonus + sign on bonus)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

NOT YOUR ORDINARY CALL CENTER??