Descripción de la Oferta

We’re hiring phone agents to support a technology company in business for 20 years. Help customers access account balances and direct them to the correct webpages to answer questions about specific services and devices. No tech experience needed!

If you're compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

This position is onsite and open to those who reside in Guatemala. This can be a work from home position after 30 days of employment if you meet the work at home guidelines. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed.

Qualifications

3 months to 1 year of customer service or customer support experience
3 months to 1 year of previous call center or office background experience required
A high school diploma or GED is preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Quick learner and able to work independently
Positive attitude
Type 25-35 words per minute accurately
18 years of age, a background check applicable with local laws is required
Must be able to speak, read, write and understand English

Required Skills/Abilities

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively
Basic math skills
Regularly required to sit
Regularly required to use hands, feet, handle and control objects
Occasionally required to reach, stoop, kneel or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required

Responsibilities

In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone(outbound & inbound), email and/or chat.
Skillfully change from one task to another without loss of efficiency or composure
Effectively communicate with patience and understanding
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Perform assignments while under limited time frames
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
Flexibility to cross train as requested
Physically be able to meet the demands of the job within the described work environment
Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Hours and Status

Work hours - Set Shift between 12:00pm-8:00pm (CST) - Full Time Monday-Friday no weekends
Paid Training typically 3 weeks in length
Status - Full Time 40 hours

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

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