“The Global Employer of Choice”
At Genpact, we have built a warm and receptive work environment that evokes deep feelings of pride and belonging and is based on the highest standards of excellence and integrity. We are committed to creating a rewarding career for each of our employees and investing in their personal and professional development. We are proud of the fact that we have successfully balanced our deep focus on process and operational excellence with our passion for people development—it reflects in everything we do.
Our Work Culture
Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous process improvement. Our culture is expressed in the Values & Cornerstones that embody our core ideology and defines who we are. Our Values act as a compass to guide our thoughts and actions and our Cornerstones are the pillars that uphold us as an organization.
The Genpact Values
We Succeed When Our Customers Succeed.
We Grow When Our People Grow.
Teams Work, Boundaries Don’t.
Energy and Focus Transform Challenges into Opportunities.
Outstanding Execution Delivers Impact.
Innovation Keeps Us Ahead of the Curve.
Being an Employer of Choice
Genpact is a people-oriented company and we truly believe that happy and energized employees are the key to our success. We are committed towards attracting and retaining talent and follow global best practices to ensure that they build fruitful and rewarding careers with us. We strive to create a vibrant and open work environment that is employee-friendly and socially responsible. We offer a global work culture that provides opportunities for constant learning and growth, based on our culture of performance and meritocracy.
A Culture of Transparency
Genpact believes that open, transparent and frequent communication with employees on both good and bad news fosters trust and goes a long way in building employee loyalty. We leverage technology as well as the power of face-to-face interaction using multiple channels such as town halls, web chats, employee intranet, one-on-one meetings among others, to regularly connect and communicate with employees.
Empowering employees to voice their ideas, concerns and feedback is a key piece to keeping them happy. A key channel for garnering feedback is the Employee Satisfaction Survey—the results of which are driven with rigor and passion throughout the company.
A Culture of Giving
Caring@Genpactis our global Corporate Social Responsibilities (CSR) initiative. It involves us as individuals as well as our company wide efforts. Our guiding principles are:
+ Embedded social & environmental code of conduct into our core operations & functions.
+ Leverage our differentiating skills and competencies.
+ Design and implement sustainable and scalable solutions.
We focus on socially relevant areas that complement our business model and skills/competencies and systematically apply our distinctive strengths to maximize social and environmental value. Towards this goal, we have designed a number of global platforms and programs to make giving a way of life at Genpact and empower us build stronger communities, where we live and work.
Genpact believes in the power of human capital to positively transform companies and works to attract, develop and retain the best employees in our industry. We have one of the lowest employee attrition rates in our industry and the passion and commitment of our people have helped us expand our client relationships.
A Best-in-Class Workforce
We have more than 49,000 employees including over 10,700 employees with Six Sigma green-belt training and 530 employees with Six Sigma black-belt training, as well as more than 24,000 Lean trained employees. This large number of employees with Six Sigma and Lean training helps infuse our organization with a disciplined, analytical approach to everything we do. In addition, more than 9,000 of our employees hold post-graduate degrees and more than 23,800 are university graduates.
Diversity & Inclusion
Our global presence is inclusive of diverse cultures and nationalities. Genpact is committed to complying, in letter and spirit, with all applicable laws driving the objective of diversity and equal opportunity. We adhere to the proposition that every business decision will be made without regard to race, creed, color, gender, ethnicity, age, religion, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, or any other characteristic protected from discrimination.
Women @ Genpact
Gender diversity is a key focus area in the organization as we believe it makes strong business sense. Approximately 40 percent of Genpact’s global headcount constitutes women but we are committed to increasing it at the leadership levels too.
To promote this, we have instituted a number of initiatives, including a global affinity group for women—Genpact Women’s International Network (GenWIN)—whose mission is to foster the professional development of our women workforce as well as a formal mentoring program—WeMentor—that pairs high-potential middle-management women with experienced leaders in the company to assist and guide them on various professional fronts.
Genpact is committed to enhancing the skills and competencies as well as personal growth and development of its employees. We provide our people with multiple opportunities to enroll for world-class leadership development programs and also encourage cross-functional movement to gain meaningful experience and exposure. Performance management is a critical area for Genpact and we invest in planning each employee’s career and aligning their goals with larger organizational goals. When every goal an employee is appraised on is linked to a bigger organizational goal, accountability and ownership gets driven on the job every single day.
Training & Development
It is important to equip our employees with the right tools and skills in order to facilitate continuous improvement and to help them build domain expertise. Genpact has created a robust training mechanism and has over 5,000 learning modules, world-class training facilities, some of the best trainers in the business and strategic partnerships to further bolster our training mechanism.
Learn While You Earn
Our Education@Work program provides employees the option to learn while they earn with professional courses from globally recognized as well as premier educational institutions and get certified in their specific work areas. There is a clear demarcation between generic courses and domain expertise courses under these programs. Classes are held within the office premises and are organized around employee work schedules.
Leadership development is a key priority on our people agenda. It is our belief that with the right platform and encouragement, high-potential employees can be groomed into influential leaders, who will lead us to success in the future.
Our Leadership Curriculum includes several development programs designed to broaden leadership skills and business acumen. These are focused towards developing middle managers for Leadership roles through an 18-month structured program and help cultivate operational and technical depth in our employees and include job rotations across businesses, functions and regions, as well as classroom training and senior leadership interactions.
We also offer executive education programs for employees, focused on strategy, customer focus, leadership, talent management, execution, finance and commercial skills.
Each of these programs is a critical part of our investment in our people to bring out their best. This provides the foundation for building our leadership gene pool.