Detalle de la Oferta

Descripción de la Oferta

Capgemini Guatemala is looking for a Senior Collections Engagement Manager!

Position overview

In this role you will manage contracts daily including operations and finance and complex operational issues and will be responsible for profitability and productivity of the contract. You will continuously improve the service by identifying potential risks and resolving them through innovative reliable tools and methodology deployed by motivated staff. You will constantly explore opportunities for account development.



Key responsibilities

Manage Capgemini's collections engagements.
Drive our project's services to achieve the required goals within it through a B2B approach.
Meet with stakeholders and high-level corporate profiles (directors, managers, analysts) to provide critical information about the different elements within the project.
Plan and execute action and mitigation plans in the projects.
Provide visibility of critical KPIs and SLAs in the project.
Interact with local and global controllers to review and manage key information about the project.
Understand and manage processes related to elements such as: Direct costs, indirect costs, annual budget, margin, income, and expenses.
Manage complete financial components.
Manage data retention processes within the project.
Handle and propose quality improvement processes from a competitive perspective while maintaining Capgemini’s quality standards.
Identify business growth opportunities.
Participate in client visits.


Qualifications

14-15 years of experience working in engagement management positions in a BPO / Collections context or in a financial background.
Strong business management, people management, stakeholder management, and project management skills.
Strong communication skills and proven background interacting with high profile stakeholders and corporate profiles locally and abroad.
Strong emotional intelligence, assertiveness and strong communication skills.
Deep understanding and management of information related to ISO rules, particularly 9001, 27001, and 22301.
Understanding of key financial terminology within a legal framework.
Strong organizational skills.
Excellent English proficiency, you will be expected to maintain senior-level conversations in various contexts using this language.
Advanced Excel proficiency.
Certifications in PM methdologies are a huge plus.


Benefits

When becoming a member of the Capgemini team you will not only boost your professional career by acquiring an enormous international exposure and accessing our vast online certification platforms from the equipment that we’ll gladly provide you. You will also enjoy a different way of working through our hybrid work philosophy and great team work vision. Besides, caring for you is our business! That is why we offer awesome health and life insurance programs along with many other perks and amazing bonuses. An amazing job is waiting for you!

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes