Detalle de la Oferta

Descripción de la Oferta

Capgemini Guatemala is looking for a Bilingual English & German Senior Customer Service Representative!

Role overview:

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective service.

Responsibilities:

• Ensure daily open and ongoing communication, receive support, coaching and development and pursue performance and delivery enhancements.
• To learn on a weekly basis and receive training and ongoing updates on business requirements, gain a better understanding of the current outlook for ADT and expected outcomes.
• To receive weekly coaching, feedback, guidance, and tips on business requirements, gain a better understanding of the current outlook for ADT and expected outcomes.
• Receive inbound calls and with requests for support on general billing, payment, password, shipping, accessory orders, and permit questions. Troubleshooting for customers as there are no Technicians for onsite appointments, all TS is resolved over the phone.
• Provide specialized support and guidance for customers to ensure readiness, installation support, and troubleshooting as needed.
• Provide outstanding customer experience in aid to and support to customers pursuing a purchase of products/services offered by client company, performing updates as needed to the offerings already purchased/acquired by customers in the past.
• Builds and maintains strong relationships with external customers
• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions.
• Maintains knowledge of the business area of the client that is supported.
• Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes.
• Proficient service, support, and negotiation skills.

Qualifications:

• 1-2 years of experience in customer service in English and German.
• Advanced English and German speaking-writing proficiency.
• Customer-focused service skills, and Soft Skills.
• Attention to detail.
• Problem solving skills.
• Negotiation skills.
• Retention skills.
• Analytics skills.
• Strong time management capability.

Benefits:

When becoming a member of the Capgemini team you will not only boost your professional career by acquiring an enormous international exposure and accessing our vast online certification platforms from the equipment that we’ll gladly provide you. You will also enjoy a different way of working through our hybrid work philosophy and great team work vision. Besides, caring for you is our business! That is why we offer awesome health and life insurance programs along with many other perks and amazing bonuses. An amazing job is waiting for you!

Experiencia Requerida

Educación Secundaria

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