Detalle de la Oferta

Descripción de la Oferta

Capgemini Guatemala is looking for Service Transition Managers!

Role overview:

The Transition Manager supervises the whole process of transferring services and staff from one location to another or from one service provider to another, ensuring service levels are maintained throughout. The role also includes maintenance of the budget, project plans and reporting to the customer and internal management. Ensures the delivery of a high quality, professional and proactive customer focused service on daily basis.


Main responsibilities:

Leading transition solution to meet client needs.
Manage the transition project dynamics associated with multiple service lines and disciplines.
Delivery of projects to time, cost and quality.
Defining project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements ensuring that quality assurance activities are embedded
Ownership of all project financials (relating to project activity under your management) and manage month end processes and forecasting inputs
Identify and manage changes in scope, obtain client buy in, identify further revenue opportunities
Build and maintain strong working relationships with clients, key internal and external stakeholders; Convey relevant information to an executive-level audience, ensuring client (internal management or customer) is aware of assignment progress/service status. Builds credibility and fosters business-partnering relationships
Invest time in building relationships with clients. Relationships with clients.
Provide guidance and advice to individuals ensuring that they obtain opportunities to enhance or support personal and professional growth and learning
Provide feedback that is constructive, timely, meaningful, fact based and specific, communicating both strengths and areas for improvement
Manage staff issues (timesheets, recruitment, managing overtime, holidays, appraisals, promotions, sickness, training, etc.)
Contribute to a positive and supportive team culture on a project.


Qualifications:

7 to 12 years of experience in transition project management roles.
Experience leading and executing multiple transition projects.
Background working for a BPO or Multinational FMCG companies in transition management.
Strong client facing and communication skills.
Certifications in PMP or similar areas are a huge plus.
Experience working with PM software.
Strong analytical and strategical thinking capability.
Experience managing and optimizing budgets for transition project's execution.
Advanced English proficiency.
Great attitude.


Benefits:

To be further discussed during the evaluation process.

Educación Superior

Educación Secundaria

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