Área de la Empresa | Call Center |
Cargo Solicitado | Agente de Servicio |
Puestos Vacantes | 30 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Salario máximo (USD) | 680 |
Salario minimo (USD) | 500 |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
What you'll do
Support in managing enterprise deals and ensuring the efficient execution and effective deal structures for customers & partners.
Follow the KB guidance to develop a strong understanding and provide deal advisory support to our sales, finance & legal teams.
Become an expert on the client's deal capabilities and methodologies by following internal KB guidance for quoting, pricing models, product offerings, commercial term structures, contracts, and all associated systems and tools.
Support cross-functional projects to improve the client's deal operations capabilities (lead-to-cash process efficiency, contracting at scale & deal structuring best practices) to improve commercial outcomes.
Ensure all client-facing documents are compliant by following the KB guidance that explains internal policies and external regulations, such as GDPR, revenue recognition, and SOX
Build strong relationships with our stakeholders and work collaboratively to provide and revise quotes that drive customer satisfaction.
You embody the value of the customer and acquire knowledge of new systems, products, and processes.
Your Background
Experience working for B2B SaaS company as an enterprise deal analyst, deal desk, contract operations, or a related position.
Competency in spreadsheet skills to effectively fill out and utilise existing deal models
Strong attention to detail and responsibility in dealing with sensitive information.
Critical thinking and analytical skills to ensure the privacy and confidentiality of the customer & partners.
Requirements
BS/BA or currently studying in Business, Economics, Finance, Operations or a related discipline
Ability to manage deal requests with high-level responsibility and attention to detail.
Excellent written and communication skills, and be comfortable with customer-facing interactions through Zoom meetings, calls, chats, or emails.
Bonus if you have knowledge of CPQ/QTC technology solutions, Salesforce, Oracle Fusion, NetSuite, JIRA, Confluence, Docusign, Cloud marketplaces is a bonus
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