Detalle de la Oferta

Descripción de la Oferta

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Job Track Description:


Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.


General Profile

Proficient in a range of operational processes through prior job-related experiences and training.

Completes assignments and guides the work of peers and other team members.

May work cross-functionally, in different areas when necessary.


Proposes improvements to processes and methods.
Works within established procedures and practices.


Functional Knowledge


Has developed skillset in a range of processes, procedures, and systems
Acts as a technical expert in an area.


Business Expertise


Understanding of how teams integrate and work best together to support the achievement of company goals


Impact


Impacts own team and other teams whose work activities are closely
Impacts the end-user for a more efficient and pleasant experience.


Leadership


Serves as a team head and may allocate work.
May give subject matter guidance to junior team members.


Problem Solving


Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.


Interpersonal Skills


Exchanges ideas and information effectively.


Warm and patient demeaner, showing empathy and understanding to the end user.

Responsibility Statements


Provides customers with information that is specialized and communicated in warm empathetic manner.
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes, examining each as a specific case
Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
Provides customers with information that is specialized and communicated in warm empathetic manner.
Gathers all necessary information to update the database
Explains company policies to customers as required
Guides end-to-end resolution of customer issues, seamlessly and efficiently
Supports and mentors less experienced team members
Performs other duties as assigned
Complies with all policies and standards


Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación hacie