| Área de la Empresa | Call Center |
| Cargo Solicitado | Gerente de Área |
| Puestos Vacantes | 1 |
| Tipo de Contratación | Tiempo completo |
| Nivel de Experiencia | Sin experiencia |
| Salario máximo (USD) | |
| Salario minimo (USD) | |
| Vehículo | Indiferente |
| País | Guatemala |
| Departamento | Otro |
Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Summary
The role] is responsible for providing leadership, guidance, and support to ensure the achievement of organizational goals and objectives. This position oversees team performance, fosters a positive work environment, and drives operational excellence through strategic planning, effective communication, and continuous improvement.
Key Responsibilities
- Leadership & Team Management
- Supervise, mentor, and develop team members to achieve individual and team goals.
- Promote a culture of accountability, collaboration, and high performance.
- Strategic Planning & Execution
- Align team objectives with organizational priorities.
- Monitor progress and implement corrective actions as needed.
- Performance Management
- Set clear expectations and conduct regular performance evaluations.
- Identify training needs and facilitate professional development opportunities.
- Operational Oversight
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Optimize processes to improve efficiency and quality.
- Communication
- Serve as a liaison between leadership and staff, ensuring transparency and clarity.
- Address concerns promptly and maintain open lines of communication.
- Problem-Solving & Decision-Making
- Analyze challenges and implement effective solutions.
- Make informed decisions that support organizational success.
Qualifications
- Proven experience in a leadership role (supervisory, managerial, or higher).
- Strong interpersonal and communication skills.
- Ability to motivate and inspire teams.
- Excellent organizational and problem-solving abilities.
- Proficiency in [industry-specific tools or software].
- Bachelor's degree in [relevant field] or equivalent experience (preferred).
Core Competencies
- Leadership and Influence
- Strategic Thinking
- Conflict Resolution
- Adaptability
- Coaching and Development
- Ethical Decision-Making
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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