Detalle de la Oferta

Descripción de la Oferta

ATENTO is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 13 countries, and is recognized as one of the 25 best in the world, according to the Great Place to Work Ranking.

Job Description: Customer Service Representative
On-Site. Guatemala City, Guatemala

About the Role

We are looking for a customer-service–oriented, proactive, and reliable Customer Service Representative to join our on-site team in WTC Zona 13. In this role, you’ll provide exceptional support to customers, assist with inquiries, and help ensure a positive experience in every interaction.


Responsibilities
- Handle customer inquiries through phone, email, or chat with professionalism and empathy.
- Provide accurate information regarding products, services, and account status.
- Resolve issues efficiently while following company policies.
- Document interactions and maintain updated customer records.
- Escalate complex cases to the appropriate departments when needed.
- Contribute to a positive, collaborative team environment.

Requirements
- Previous experience in customer service (desirable)
- Excellent communication skills.
- Problem-solving mindset and attention to detail.
- Ability to work on-site (WTC Zona 13) in AM schedules.
- Basic computer proficiency (typing, CRM use, email handling).
- Positive attitude and strong customer-focus.

If you’re ready to make an impact by shaping the development of a talented team and optimizing operational quality, we’d love to hear from you!

Atento is an award-winning global CX solutions company that creates exceptional experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.