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CONDUENT

Supervisor Quality Assurance

CONDUENT

  •  Expira 10/05/2026
  •  Guatemala
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Detalle de la Oferta

Área de la Empresa Call Center
Cargo Solicitado Otros empleos
Puestos Vacantes 1
Tipo de Contratación Tiempo completo
Nivel de Experiencia Sin experiencia
Salario máximo (USD)
Salario minimo (USD)
Vehículo Indiferente
País Guatemala
Departamento Otro

Descripción de la Oferta

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Job Track Description:


Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.


General Profile


Supervises daily tasks of complex business, technical support, or production teams.
Responsible for the success of the team.
Works within established precedents and practices.
Examines information to solve ongoing problems.
Ability to perform work unsupervised.


Functional Knowledge


Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.


Business Expertise


Understands how to coordinate efforts across teams to achieve goals.


Impact


Impacts the quality of the tasks performed or services provided by the team.


Leadership


Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)


Problem Solving


Solves problems and evaluates possible solutions using technical experience and precedents.


Interpersonal Skills


Uses tact to exchange ideas and information concisely and rationally.


Responsibility Statements


Evaluates team performance.
Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
Identifies future learning education opportunities.
Assists in transitions.
Prepares baseline performance parameters at onshore locations.
Creates a road map for quality improvement.
Supports hiring needs.
Manages the operation of the total quality management (TQM) program.
Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
Develops program communications to employees.
Develops training and related reward systems.
Develops and implements key process improvement efforts and influences cross-functional efforts.
Develops systematic approaches for assuring high-quality services.
Influences the interface of key activities within the functions of the organization.
Supports the hiring of team members and performs performance reviews.
Performs other duties as assigned.
Complies with all policies and standards.


Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo cl

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