Detalle de la Oferta

Descripción de la Oferta

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Key task & result areas:
(Human side)

Responsible for job performance and general development of each team member:

? Establishing what capabilities are required and in how far individual team members have the potential to fulfil these requirements

? Monitoring the implementation of work activities of individual team members both qualitatively and quantitatively

? Periodically reviewing personal development by means of mutual discussion and recording of personal development

? Coaching/motivating team members to enable them to fulfil requirements made both qualitatively and quantitatively

? Chasing team members about their mandatory training and tests/verification progress

? Having regular team meetings and organising team building activities

? Taking care of HR/Recruitment processes for the team together with HR/Recruitment.

Relationship management:

? Managing expectations of internal customer and stimulate corporation ? Increasing satisfaction level of internal customer

? Dealing with complaints and dissatisfaction in regard to the area of responsibility or share dissatisfaction items outside the own area of responsibility with the appropriate counterpart within the organization

(Product side) Development and continuous improvement of agents and activities in favor of Operations, in such a way that optimum service, support and performance is delivered:

? Support and enable the development, optimizing and maintaining the structure, systems, instruments and procedures in relation to the area of responsibility

? Continuous improvement aiming for a more efficient and effective way of working in regard to the areas of responsibility

? In charge of troubleshooting and problem solution

? Performs all other duties as assigned

Social interaction:

The Operations Supervisor performs various activities in close consultation and collaboration with other members of the onshore, offshore teams and mainly with his reports (directing) and manager (reporting). Additions: A good knowledge and experience of the Operations process (particular the area of responsibility), customer care organizations and general call center processes, communication skills on different levels and coaching skills are required and essential for this position

Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizan