Detalle de la Oferta

Descripción de la Oferta

Client Care Coordinator / Intake & Coaching Specialist (Remote | Full-Time)

Schedule: 8-hour shifts (EST)

6:00 AM – 2:00 PM
8:00 AM – 4:00 PM
12:00 PM – 8:00 PM
2:00 PM - 10:00 PM
Sunday–Thursday or Tuesday–Saturday

Pay: Negotiable
About Footprints to Feel Better
Footprints to Feel Better is a growing mental health organization committed to providing compassionate, accessible, and high-quality support to individuals and families. Our mission is to empower clients to improve their wellbeing through personalized care, meaningful connections, and supportive resources. We work collaboratively to ensure every client receives respectful, client-centered support that promotes growth, resilience, and long-term success.
Position Overview
We're hiring a Client Care Coordinator to serve as the warm, welcoming first point of contact for new and existing clients. This role is primarily an intake position with coaching-style sessions woven throughout — meaning you'll be guiding clients through onboarding, gathering important information, and also holding space for meaningful one-on-one conversations that help clients feel heard, supported, and set up for success.
This is a non-clinical role (no therapy involved). What matters most is who you are: someone genuinely charismatic, friendly, warm, and emotionally intelligent, with the kind of presence that puts people at ease from the very first conversation.
Key Responsibilities

Conduct intake conversations with new clients in a warm, professional manner
Lead 30–60 minute coaching-style sessions focused on connection, goal-setting, and follow-through
Build strong, trusting relationships with every client you interact with
Coordinate care and ensure timely follow-ups
Provide tools, resources, and referrals as needed
Maintain accurate documentation of client interactions
Collaborate with internal teams to support a smooth client experience
Maintain professionalism, confidentiality, and appropriate boundaries

What We're Looking For
We're more interested in who you are than what's on your resume. No formal training or credentials required. If you have the qualities below and the ability to learn systems quickly, we want to hear from you.

Clear, conversational English (required — this is non-negotiable)
Charismatic, friendly, and naturally warm
Emotionally intelligent and a strong listener
Calm, grounded, and able to make people feel comfortable quickly
Highly organized with strong time management
Tech-comfortable and quick to pick up new tools and systems
Able to work independently in a remote environment
Spanish fluency is a plus, but not required

Additional Information

100% Remote
Full-time position
Non-clinical role (no therapy involved)