Detalle de la Oferta

Descripción de la Oferta

What Is This Role About?

As a Technical Support Specialist, you'll apply critical thinking and problem-solving skills to manage complex end-user support cases. You'll navigate intricate workflows, integrations, automations, APIs, and more. Collaboration with internal teams ensures seamless communication and high-quality resolutions.


Main Responsibilities:

Conduct in-depth troubleshooting and resolve complex client inquiries through our main support channels.
Investigate root causes of issues, isolating problems and referencing technical documentation.
Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
Develop regular reports to gauge platform health and quality.
Other related tasks as assigned, with schedule flexibility being mandatory.


Qualifications:
Proficiency in English (B2 level), G Suite, and experience with quality processes.
Leadership qualities with a positive attitude, empathy, and high energy.
Ability to take initiative, adapt, and multitask effectively.
Excellent interpersonal skills, commitment to customer experiences, and the drive to resolve issues.
Creativity, innovation, proactive ownership, and accountability.
Efficient decision-making, problem-solving skills, and management abilities.
Technical experience with CSS, JavaScript, HTML, API -REST, JSON, SQL, and SaaS.
Experience with inspecting and diagnosing web and mobile applications (iOS & Android).
Preferred qualifications include a Bachelor’s degree in Systems Engineering, or equivalent, and 2+ years of technical support experience, preferably in B2B and SaaS products.


Note: Availability to work in a hybrid model is required.

Lenguajes