Descripción de la Oferta

Collections Team Leader

Role Overview:

The Team Lead is responsible for the adherence to the agreed Collections strategy and meeting agreed performance levels. The role will involve the daily management of the Collections Team. The Expert Credit Controller / Team Lead is responsible for the direction and success of the collections team.

Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements. Responsible for leading, motivating and assigning work to a small team. Aims at improving process and motivating staff to do the same. Responsible for following control procedures and maintaining operational procedures.

General Responsibilities / Accountabilities:

Manages a team of Collections Specialists
Manages one or a few large customers on the basis of an Account Management approach
Ensures the implementation and adherence to the agreed collections policy
Responsible for achieving cash collection and ageing targets
Acts as first point of escalation for Credit Controllers
Manages, implements and maintains the Customer segmentation
Drives process redesign to ensure improvement within client context
Acts as Subject Matter Expert for the client specific application of the client processes
Drives Value back to client utilizing their process expertise
Ensures compliance with established credit management protocols within team
Establishes and develops relationships with major accounts
Monitors the impact of Dispute, Deductions and Query process to ensure that Disputes, Deductions and Queries are processed accurately and timely.
Ensures team cash collection targets are met
Develop strategies and solutions for problematic customers

Experiencia Requerida

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