Descripción de la Oferta

OVERVIEW
Inbound Customer Service Sales Associate position is responsible to sell the “family of products” to customers per VXI and Client guidelines, as well as State regulations.

PRIMARY RESPONSIBILITIES/EXPECTATIONS
· Answering inbound calls, providing product information answering billing questions and selling packages to prospective customers.
· Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.
· Maintain an acceptable level of performance week over week, month over month

KNOWLEDGE, SKILLS, AND ABILITIES
· Motivated to earn primary compensation through commissions while maintaining high customer service levels.
· Patience & ability to build rapport.
· Strong communication skills: speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.
· Can thrive in an environment where you are expected to reach or exceed sales goals and quotas
· Motivated to achieve individual and group sales goals.
· A positive out-going style with a desire to problem solve for customer satisfaction.
· A desire to expand product knowledge; to learn & understand a wide array of telecommunication products.
· Ability to sell multiple products
· An ability to probe, problem solve, and offer the right product solutions to our customers.
· Comfortable overcoming objections and obstacles to strike the right balance between uncovering opportunities, while delivering excellent customer service.
· Desire to earn top incentive pay-outs
· Ability to understand product details (satellite technology) at a consumer level
· Knowledge of how internet speeds and bandwidth work
· Understanding of streaming movies and/or TV shows on the internet.
· Exceptional time management
· Knowledge of computers and MS Windows
· Ability to navigate multiple screens/programs
· Ability to multi-task
· Ability to type 25 wpm
· Professional comportment and demeanor
· Ability to follow direction/accept coaching

EDUCATION AND EXPERIENCE
· High School Diploma Required
· Minimum 6 month’s customer service /Sales Experience Preferred

OTHER QUALIFICATIONS
· Strong work ethic
· Solid work history
· Motivated by quality/integrity
· Competitive nature (desire to excel)
· Results-driven
· Must be able to pass a background check, drug screen and verification of US Employment Eligibility
· Flexible with schedule to accommodate working in a 24x7 multi-cultural, diverse environment operating across international time zones

Experiencia Requerida

Lenguajes