Descripción de la Oferta

-Ability to learn and master new (or) specific software
-Implement new software at Clients i.e., Web and Mobile application with minimal supervision.
-Ability to determine nature of application (or) technical problem and identification of problem source.
-Prioritize and diagnose problems to resolution
-Investigate and resolve application functionality related issues
-Provide support to end users at client place and remotely via telephone or remote support session •
-Maintain all the application web and mobile up-to date
-Train the end users on the application.
-Debug the Web and Mobile application to identify the issue.
-Troubleshoot and escalate tickets in the form of bug reports.
-Gather bugs to communicate to the Project Manager to resolve the issues.
-Have a clear understanding of network, database management and operating systems
-Collect and document stats on application (Web and Mobile) performance, problems and failures

Requirements
- Bachelor's Degree in a tech.
-Minimum 2 to 3 year of experience in a fast-paced software environment, or in agile process cycle.
-Ability to troubleshoot web and mobile applications,
-Excellent analysis and problem solving abilities
-A collaborative personality, enjoy working in a team-oriented environment
-Comfortable working alone with limited supervision
-Demonstrated ability to coach and train others.
-Excellent communication and organizational skills.
-Excellent customer service skills required.
-Previous help desk, call-center or sales experience.
-Demonstrated ability to handle high-stakes, high-pressure assignments and meet tight deadlines
-Must be able to successfully pass a pre-employment background check

Experiencia Requerida

Educación Superior

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