Descripción de la Oferta

Responsibilities:

-Reviews contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation to maintain
appropriate staffing levels.
-Schedules appropriate numbers of call center agents during ‘black-out times” where forecasts indicate that all agents needed.
-Coordinates agent availability at all times.
-Produces and distributes revised work schedules.

Requirements:

- Associates Degree from an accredited university or college
-Significant experience (5+ years) in a similar position.
-Knowledge on procedures.
-Excellent organizational skills.
-PC proficiency/MS office/ ADVANCED EXCEL
-Excellent interpersonal skills.
-Good analytical skills.
-Must be detail oriented and assertive.
-Must possess excellent listening as well as verbal and written communication skills.
-Able to establish good teamwork ability.
-Must have proven leadership skills and have strong decision making abilities.