Área de la Empresa | Call Center |
Cargo Solicitado | Líder de Equipo |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 25 / 40 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Guatemala |
Departamento | Ciudad Guatemala |
Responsibilities:
-Reviews contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation to maintain
appropriate staffing levels.
-Schedules appropriate numbers of call center agents during ‘black-out times” where forecasts indicate that all agents needed.
-Coordinates agent availability at all times.
-Produces and distributes revised work schedules.
Requirements:
- Associates Degree from an accredited university or college
-Significant experience (5+ years) in a similar position.
-Knowledge on procedures.
-Excellent organizational skills.
-PC proficiency/MS office/ ADVANCED EXCEL
-Excellent interpersonal skills.
-Good analytical skills.
-Must be detail oriented and assertive.
-Must possess excellent listening as well as verbal and written communication skills.
-Able to establish good teamwork ability.
-Must have proven leadership skills and have strong decision making abilities.
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