Descripción de la Oferta

Role and Responsibilities:
• Creates learning solutions.
• Promotes and manages the deployment of such solutions, with a modern marketing approach.
• Supports a culture of development and teamwork for our group.
• Project Management of varied types of low complexity projects.

Main Tasks:
• Manages connecting strategies for our “Delivery Excellence Culture” with exceptional communication skills and confidence.
• Establishes relationships with Colleagues, Customers and Learning Experts to provide ad-hoc solutions.
• Facilitates and manages learning environments to enable employees’ success.
• Gains expertise and leverages e-learning technology to create and promote content.
• Monitors the program/project from initiation through delivery, interfacing with customers and SMEs.
• Creates and uses evaluation tools and methodologies to gauge effectiveness of learning experiences against qualified objectives.
• Promotes the Knowledge Services strategy by using modern marketing techniques and technologies.
• Creates learning solutions/ programs for a client when needed.
• Leverages the use of adult learning methods, to apply appropriate teaching aids and learning materials, as needed.
• Manages and adapts to constant changes and is flexible with different requests, in low complexity projects.
• Proactively finds ways to solve current and potential issues and roadblocks.
• Enabling a culture of teamwork, collaboration and communication, in a forever changing environment, for a large group of people from all different locations, business groups, and backgrounds.
• Promoting and creating customized learning solutions, with a short learning curve due to the many requests and programs needed in each area of our group.

Required Job Skills and Experience:
• Education:
• College credits and/ or experience in fields such as Marketing, Social Media or Community Management, Adult Education or Training, Leadership Development, Instructional Design, Content or Creative Design, Call Center Management, etc.

• Experience: Minimum 5 years of experience in a BPO industry, marketing and social media management.

• Language(s): English and Spanish: Fluent in both speaking and written.
• Exceptional client relationships, leadership communication, and negotiation.
• Experienced in modern marketing and engaging techniques for adults.
• Have an adult learning or educational background or experience as a learning facilitator/ educator.
• Attention to detail.
• Seeks and applies feedback to achieve superior performance.
• Able to adapt to changing business.
• Communicates clearly, and expresses information and ideas effectively both verbally and in writing.
• Displaying resilience when facing new challenges and problems.
• Content development.
• Project management.
• Call center experience or background.
• Experience in managing complex systems.
• Takes personal ownership for professional growth, learning and career development.
• Demonstrates self-management, time management skills, and a high level of emotional intelligence.
• Thrives in a teamwork environment.

Experiencia Requerida

Educación Superior

Lenguajes