Descripción de la Oferta

Monitor randomly selected calls via various dialer softwares.by the complinace representative to review
in one of two ways
• Ability to meet monthly call monitoring quotas
• Record scored calls via Acuity.
• Keep records of all calls reviewed daily in the Compliance Workbook
• Provide feedback to the agents via Acuity for defects as well as coaching opportunities.
• Log all failed calls or coaching opportunities on an Internal Corrective Action log for trending reporting.
• Review all refund requsts processed by the Bookkeeping Department to determine agent error.
• Review Call Miner Reports for trending and provide coaching opportunities to Operations Management as needed

Lenguajes