Descripción de la Oferta

Responsibilities:
i) Respond to and handle requests from different stakeholders including end customers, Collections and Billing, among other business partners (mostly on email), in Spanish, English and occasionally Portuguese.
ii) Audit and control the accuracy of cash applications completed by colleagues. Propose root cause fixes based on audit findings.
iii) Reconcile transactional information posted to different platforms such as Bank Portals, ERP (SAP) and other digital platforms.
iv) Answer team’s questions regarding criteria and decision-making tasks.
v) Maintain reports and conduct analysis based on performance indicators for the entire operation.
vi) Propose and lead continuous improvement initiatives.
vii) Support Management on process documentation, issue follow up, open item tracking, among other small managerial tasks.
Requirements:
Advanced Excel
Advanced English

Educación Secundaria

Lenguajes