Descripción de la Oferta

Purpose
Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
The purpose will vary according to the type of role:
SBU - Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).
Operations - Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.
Account Management - Partners with client(s) to provide product/service solutions, problem resolution and to develop new business

General:
Adapts and executes functional or departmental business plans and contributes to the development of organizational strategies
Anticipates internal and/or external business challenges/ regulatory issues
Decisions are guided by functional strategies and priorities
May include international accountability; and may include some global accountability

Experiencia Requerida

Lenguajes