Descripción de la Oferta

Want to get in on the ground floor of a new company to the Guatemala area but has been in business in the U.S. for over 35 years!!! Check out the great opportunity Five Star Call Centers has below!

Do you like helping people? Is a fast-paced environment more your speed? We're looking for experienced customer service associates with a drive to ensure the best experience possible. You must be able to work at top speeds on the phone and the computer simultaneously.

We are looking for passionate individual to be the first point of contract in answering calls and emails to get our customers where they need to go with confidence. We're hiring associates to support customer service for a nationwide parking reservation app.

These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

This position is onsite and open to those who reside in Guatemala. This can be a work from home position after 30 days of employment if you meet the work at home guidelines. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed.

Qualifications

3 months to 1 year of customer service or customer support experience
3 months to 1 year of previous call center or office background experience required
A high school diploma or GED is preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Quick learner and able to work independently
Positive attitude
Type 25-35 words per minute accurately
18 years of age, a background check applicable with local laws is required
Must be able to speak, read, write and understand English (Must be @ a level C1 or above)

Responsibilities

In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
Flexibility to cross train as requested
Physically be able to meet the demands of the job within the described work environment
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Hours and Status

Shifts between 6:00am-4:00pm (CST) ; Work Days - M-F & Every Other Wkd, Every Wkd or rotating Saturday or Sunday (Will have 2 days off during the week)
Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time ; 40 hours
Lucrative monthly bonus opportunity (performance bonus + parking bonus + sign on bonus)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

NOT YOUR ORDINARY CALL CENTER??