Descripción de la Oferta

Responsibilities:
Respond to audience inquiries through Social Media platforms. Address comments, messages, and customer queries promptly, providing helpful and informative responses.
Cultivate a strong online presence by actively engaging with the community, fostering meaningful relationships with clients and potential leads.
Identify potential clients within the community and work towards converting them into leads for the business.
Keep a vigilant eye on online reviews and feedback, addressing any issues and leveraging positive reviews for brand growth.
Nurture and maintain positive relationships with both existing clients and potential customers, ensuring their satisfaction and loyalty.
Work closely with the Marketing team to ensure brand consistency, brand language, and alignment with broader marketing strategies.
Collaborate with the marketing team to develop and execute strategies for community growth based on client interactions.
Stay up to date with the latest industry trends, digital advancements, and community management best practices.
Utilize social listening tools and techniques to monitor brand mentions, industry trends, and relevant conversations across various social media platforms.
Collaborate closely with sales teams to identify and prioritize leads, ensuring timely follow-up and nurturing of both leads and hot leads to maximize conversion rates.
Manage and maintain a content calendar, scheduling posts across various social media platforms to ensure consistent and timely engagement with our audience.
Timely share important feedback from clients and emerging trends with the marketing team to optimize response strategies and enhance brand engagement.
Identify spam accounts across social media platforms through vigilant monitoring and analysis.
React promptly by implementing appropriate actions such as blocking and hiding spam content to maintain the integrity and quality of our online community.
Maintain a high standard of orthography and proofreading in written content across various channels to uphold professionalism and credibility.

Requirements and skills:
Bachelor’s degree in communication, marketing, or any other related.
Minimum 2 years of experience with social media platforms
Strong written and verbal communication skills
Bilingual (English / Spanish)
Great customer service skills
High attention to detail
Data analysis skills

Experiencia Requerida

Educación Superior

Lenguajes