Descripción de la Oferta

Responsibilities
Handle Outbound calls to collect the necessary information.
Handle inbound calls from clients, providing excellent customer service and promptly addressing their questions, concerns, and requests.
Follow up with clients by updating them on the status of their cases.
Assist and transfer calls to the appropriate department if necessary.
Maintain constant communication with customers
Regularly communicate and provide case updates to clients,
Handle an average of 40 calls per day
Keeping an 85% of calls handled per day
Communicate efficiently with different team members and departments.
Maintain accurate and up-to-date client records, interactions, and activities in the customer relationship management (CRM) system.
Other duties as assigned

Requirements and skills:
High school Degree
Minimum 1-year Customer service experience
Time Management Skills
Strong and efficient written and verbal communication skills
Demonstrated ability to work confidently and collaboratively with individuals at all levels of the organization
Ensure confidentiality of all the firm and client's documentation and information
Bilingual (English / Spanish)
Must be highly organized and able to multitask. Because of the nature of the calls, they need to be assisting the client as well as creating the report..
Must carry out the tasks in an organized manner to avoid possible delays that lead to customer complaints
Work with a sense of urgency to attend to special tasks on time.
Be empathic with all customers
Must be patient and very clear when explaining processes.
High attention to detail to make sure all the information and reports are as required.
Ability to work independently as well as collaboratively within a team.

Experiencia Requerida

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